PO Box 68 / 6869 Morganton Road
Greenback, TN 37742
  (865) 856-PPAW (7729)

Go Home

Frequently Asked Questions (FAQ’s)

We asked our clinic personnel to list the questions most frequently asked when people either visit the clinic, or call us on the phone, and they obliged! Here they are:

What are our spay/neuter surgery fees?
Please click here for CAT surgery fees. Please click here for DOG surgery fees.

Do we offer special rates for low-income people or families?
Yes, we are a low cost spay/neuter clinic whose mission is to make spay/neuter and vaccinations affordable for people of all income levels. We offer a variety of programs (contingent on availability of funding) for low income individuals and families. Please click here for more information on low income assistance requirements.

Do we extend credit?
No, we do not work on credit, although we are always willing to assist any client who needs financial help in order to have their animal spayed or neutered. Anyone needing help in order to afford to have their pet spay/neutered need only to ask. We do not turn anyone down because of financial need. click here to see our low income assistance requirements.

  • What is the minimum pet age for spay/neuter?
    Your pet needs to be at least eight weeks old, with a minimum weight of 2 pounds. There is no need medically or otherwise to wait until they are older or weigh more.
  • Can my female dog/cat have surgery while in heat?
    Yes, we can do surgeries during this time, but we prefer that the heat cycle be in the early or late stages. Mid-cycle does present increased risk because of swollen and bleeding tissues.

    What is the risk of my pet not surviving surgery?
    It is rare that we lose an animal but it does happen on occasion. Usually it is due to an extreme reaction to general anesthesia or penicillin. We have all medications and equipment available in case of an emergency during surgery or post-op recovery.

    What about post-op complications?
    These too, are rare, and if the animal is taken care of properly by the owner complications should not happen. As stated earlier, all animals get a penicillin shot prior to leaving the clinic to prevent any infection. Most complications are due to excessive licking or chewing at the site, or too much activity too soon after surgery. All animals metabolize the meds differently so recovery time will be different for each individual animal.

    Do we use “real” vets, or are they students?
    Yes, we use “real” vets! Our doctors are board certified, are extremely experienced and skillful and have had over thirty years experience. They have performed thousands of spay/neuters as well as many other types of surgery, emergency treatment, and diagnosis of diseases. Just because we are low cost does not mean low quality, not to mention that it would be illegal for us to perform surgeries of this kind without a fully qualified veterinarian, nor would we want to!

    Do wew put the animals to sleep for the surgery?
    You would be surprised at how many people ask this question! The answer is..of course! The animals are put to sleep with standard protocol used by all vets, whether full service, emergency or spay/neuter. Then they are moved to post op, where there is an experienced nurse/tech to watch them and insure that recovery goes normally. Only then are they are released to their owners with specific instructions on how to care for the animal post surgery.

    Do we do other things besides spay/neuter?
    Not as a rule, but some procedures may be necessary, and will be performed at the vet’s discretion.

    Can we give medical advice over the phone?
    No, only the doctor can give medical advice. We can, however, give advice on how to proceed if you have a sick or injured animal.

    Do we see sick or injured animals?
    No, we are spay/neuter specialists only. We do not have x-ray equipment, and we do not keep supplies in stock for blood tests to diagnose illnesses. Sick or injured animals should be taken to a full service clinic or emergency clinic (if after hours).

    Will we declaw your cat?
    No, as a rule we do not do declaws. If any client wants their cat or kitten declawed, they should go to a full service clinic. We do make exceptions on rare occasions, but generally this is for clients who have a specific medical condition that requires that they cannot risk being scratched by their pet and simply cannot afford a full service clinic fee. Call the clinic if you have questions concerning declawing.

    Do we prescribe antibiotics for an animal that has an infection or injury of some type?
    No, our doctors will not prescribe antibiotics for any animal without first seeing it. Since we do not see sick or injured animals, they must be taken to a full service clinic. Animals that are at the clinic for spay/neuter can be evaluated and prescribed antibiotics at the discretion of the doctor.

    Do we ever send antibiotics home for an animal that has had surgery?
    Only if the doctor decides if this is necessary. Since all animals get a shot of penicillin as part of the spay/neuter service, it is generally not necessary to send home any additional medications.

    What about pain medications?
    All pets receive pain medications at the completion of their surgeries. We do not send pain medications home with the animal post surgery.

    How soon should my puppy/kitten get vaccinations?
    We suggest that they start at six to eight weeks and get a vaccination every three weeks until 16 weeks. Please click here for PPAW vaccination recommendations requirements.

    When is a rabies vaccination necessary?
    An animal must be twelve weeks of age to get a rabies vaccination, then annually according to state law. 3 year rabies vaccinations are available with proof of previous year’s rabies inoculation.

    Are kitten or puppy vaccinations necessary?
    Yes, kittens and puppies are very susceptible to distemper, parvovirus and upper respiratory infections. It is highly recommended that they get proper immunization as soon as they are old enough.

    Are puppies/kittens protected immediately after receiving their first vaccination?
    No, it takes a series of at least three vaccinations in order for the animal to be properly protected. And it is recommended that you continue to keep your puppy or kitten away from other animals until he/she is completely protected as the vaccinations take a few weeks to build up the animal’s immune system.

    Do you do vaccinations without spay/ neutering?
    Yes, we will do kitten and puppy shots for animals scheduled for spay or neuter, but we will not do rabies inoculations unless the animal is already spayed or neutered.
    Why do we not administer a rabies inoculation if my pet is not spayed/neutered?
    This is our clinic policy as we believe that all cats and dogs should be spayed or neutered. Persons who do not want to have their pet altered must go to a full service clinic for vaccinations, testing, etc.

    Do we charge an examination fee to get vaccinations?
    No, we charge for the vaccinations only.

    What are the prices for dog and cat vaccinations?
    Please click here for complete vaccination pricing and recommendations.

    Do we do vaccinations on a walk-in basis?
    Vaccinations are by appointment only. Please call the clinic at (865) 856-7729 to schedule an appointment.

    What causes heartworms?
    Mosquitoes carry many deadly diseases that can affect both humans and animals. Dogs in particular are highly susceptible to mosquito bites during mosquito season. That is why we recommend preventative be administered each month on a year round basis.

    Do we perform heartworm tests or FeLV/FIV testing?
    Yes, we do both heartworm testing for dogs and a combination test for cats that will detect FeLV/FIV/feline heartworm. click here to view our testing recommendations and fees.

    Do we treat heartworm disease in dogs?
    No, if your dog tests positive for heartworms, we recommend that they be taken to a full service veterinarian clinic for treatment.

    What are the chances that my dog will get heartworms if not treated with a preventative?
    Tennessee ranks 10th in the nation for reported incidents of heartworm infestation because of it’s high concentration of mosquitoes. Any dog not getting a monthly preventative is at an extremely high risk of contracting heartworms at some point in his/her life.

    Why must I give my dog heartworm preventative even during the winter months?
    Since it takes six months for microfilaria to produce a worm, the process could start during the fall of the year and worms would be produced even though it is not mosquito season. Once an animal has tested positive it is too late for preventative. Treatment for heartworms can be dangerous and must be sought from a full-service veterinarian. It can be quite expensive. Prevention is an effective and more economical option.

    Do you sell heartworm preventative?
    Yes, heartworm preventative can be purchased at the clinic. Please note, heartworm preventative for dogs will not be sold without proof of a test within the last year or with a veterinarian prescription. We do not carry heartworm preventative for cats.

    Why don’t you carry heartworm preventative for cats?
    Statistics show that heartworm in cats is very rare, although we have had a few cats test positive for heartworm. By and large, however, cats do not have a high incidence of heartworm disease.

    Do you sell flea/tick preventative?
    Yes, flea and flea/tick preventatives can be purchased at the clinic.

    Do you recommend any product over another for flea/tick preventative?
    No, both Frontline® and Advantage® products are effective, although some clients state that one product will work better over another.

    Why should I use flea/tick preventive all year?
    Fleas especially, can live for months in your carpets, upholstery, pet bedding, etc. If you stop preventative during the winter months, the existing fleas or eggs can be living, hatching, and tormenting your pet even though it is not “flea and tick season”. You can have an infestation even in the winter months. Ticks can last for weeks once they have become engorged with your pets blood. Then they will reattach themselves to feed again. In the meantime, they too, are proliferating in your home where it is nice and warm in the winter.

    Do you carry a general purpose worm treatment?
    Yes, we keep both Panacur® and Strongid® in stock at the clinic.

    Do you need a prescription to be able to purchase worm treatment?
    No, any client can purchase it at any time.

    Do I need to bring in my animal to buy worm treatment?
    No, you just need to know the approximate weight of your animal as the dosage is prescribed by weight. click here to see costs and dosing recommendations for worm treatments.

    Can I surrender my animal to you or bring you a rescued or abandoned animal?
    No, we are not equipped to handle large numbers of surrendered or abandoned animals like an animal shelter would be, although we do have animals available for adoption from time to time. If you have or find an injured animal, it is best to seek medical help from a full-service or emergency veterinarian.

    I want to adopt an animal from you, what is the process?
    Please click here for the PPAW Adoption Process and Fees.


    Go Home